This agreement with Sida shows a continued confidence in Lemontree’s solutions for digital assistance management based on Public 360°, the document and case management system. The focus on what Sida wanted to achieve, large capabilities and strong references from similar projects meant that Lemontree won the contract for the system in 2012 – fending off competition from other big players in the market.
During the project, Lemontree took complete responsibility for making the assistance management more efficient, introducing a more effective digital information management system that ensured that the outcome targets were met. After the project concluded, the support and management of the solution was handed over to Lemontree’s Service Desk, which serves about 40 satisfied customers in Sweden and Norway. The Service Desk delivers proactive support and management and aids further development, customised to fit the clients’ needs.
“Lemontree is proud that Sida has shown continued confidence in our management and further development of solutions based on Public 360°. We have several competitive edges which have meant that over the last 2-3 years we have taken over the support, management and development of solutions for a number of Public 360° clients, on their initiative. A strong capabilty, large supply capacity, effective processes and a proactive service desk are just some of the opinions reflected in our customer surveys”, says Thomas Martinsson, MD and founder of Lemontree
For further information:
Thomas Martinsson, group MD & founder of Lemontree, +46 704 401 481, email@example.com
Helge Häfeli-Hestvik, Service Desk Manager at Lemontree, +46 762 055 413,